My equipment is an LG C7 tv and an Xbox One X. I called Netflix, Xbox, and LG a few months ago to inform them. Only the Netflix representative seemed to understand the problem, but he told me something along the lines of “Xbox has the final say of how our app works on their system, and they decided they wanted HDR to work that way.”

Netflix Error Code NW-2-5 Fixes For Xbox One, PS4, and More Mar 24, 2020 How to Watch Netflix Movies on Xbox (with Pictures) - wikiHow Sep 06, 2019

Netflix not working on Xbox One - Microsoft Community

Netflix Error Code NW-2-5 Fixes For Xbox One, PS4, and More

Jun 23, 2020

Netflix down or not working properly? Current problems @cavanaghUX @netflix you canceled my account, making it seem like I canceled it. I did not cancel it. THIS IS THE 3rd TIME THIS HAS HAPPENED. No, my account has not been hacked. No, no one else canceled it. Customer support has done nothing the last 2 times I reported this. Fix this issue.